Frequently Asked Questions

How do I purchase CONEN products?

CONEN sells its mounting solutions through a worldwide network of OEMs, distributors and Educational and Pro AV dealers. We do not sell directly.
The ConenMounts brand is distibuted in the USA & Canada by Stirling Communications Supply.
To become a dealer, please fill out the Dealer Application Form and return it to info@stirlingcomm.com.
Be sure to include all of the requested information so that your application can be processed as efficiently as possible.
Once your Confidential Dealer application has been approved, there are no minimum order requirements. Dealer pricing, including quantity discounts, will apply.

 

How do I get pricing?

Dealers can receive price information on products, or receive special pricing quotes on large quantity orders, by contacting Customer Service at 908-604-9360.

 

How quickly can you ship my order?

The ConenMounts products listed on the ConenUSA.com website are usually in stock in the US warehouse in NJ.
We provide a 48-hour shipment turnaround, after receiving of the purchase order.
Products are shipped via Ground service unless specified on the purchase order. Most of the ConenMounts products can also be shipped via (UPS) courier service.
We offer drop-ship service to a location which can be specified on the purchase order.

 

Are CONEN products covered under a warranty?

CONEN warrants its range of motorized mounts to be free of defects in material and workmanship for 5 years. Projection boards come with a 2-year limited warranty.
For more information see our Warranty Terms.

 

What is your damaged good/returns policy?

Upon acceptance of a shipment, it is your responsibility to immediately check the delivery. Delivery of any product with visible damage shall be refused.
Any concealed damage should be reported within two (2) business days of receipt, in writing to info@stirlingcomm.com.
For additional info, please see the Terms & Conditons of Sale

 

Who can I contact if I have more questions?

Feel free to reach out to us at 908-604-9360. We are open Mo.-Fr. from 8AM - 5PM CET.